Frequently Asked Questions - Toilet Seats

Toilet Seat Finish & Cleaning

Why is the toilet seat color fading and there are scratch marks on the seat?

Most cleaners used in bathrooms are harsh and abrasive. Stay away from cleaners that contain bleach, aerosols, vinegar, essential oils, cleaning wipes, toilet bowl cleaners, or have abrasives. Such cleaners can remove the finish, dulling the color or scratch the finish. Cleaning with just a mild hand soap and water will help maintain a glossy finish to your seat while killing germs.

Back to top
What can be used to clean my toilet seat?

We recommend using a mild hand soap and water when cleaning the seat. Most cleaners used in bathrooms are harsh and abrasive. Stay away from cleaners that contain bleach, aerosols, vinegar, essential oils, cleaning wipes, toilet bowl cleaners, or have abrasives. This will help maintain a glossy finish to your seat.

Back to top
My seat has a stain on it, what is the cause?

Most cleaners used in bathrooms are harsh and abrasive. Stay away from cleaners that contain bleach, aerosols, vinegar, essential oils, cleaning wipes, toilet bowl cleaners, or have abrasives. If detergents such as the ones mentioned have been used, staining can occur.

Another item that can stain a toilet is a bowl cleaner. When cleaning your toilet with cleaner, it is important to leave the seat in an upright position to avoid fumes and splash from the cleaner to hit the seat.

Also, certain medications will remain in a person's system. When they are flushed through their system through urine or sweat, it can cause staining. Once staining has occurred through any of these causes, it cannot be removed.

Back to top

Finding the Right Seat

Do you carry any seats that have materials, i.e., money, leaves, etc. embedded in the seat?

Unfortunately we do not manufacture seats with items embedded.

Back to top
How can I color match my toilet to a toilet seat?

We have a Color Direct kit that is made to help you match the right color. The kit contains color chips and an order form for a seat. It can be purchased at the website: www.ColorDirectSeats.com

Back to top
Can I buy a seat directly from Bemis?

Any seat you are searching for can be purchase through the Bemis Bath Shoppe. They take a credit card number over the phone and ship the seat directly to your home. Their phone number is 888-599-8881.

Back to top
Does the My Own Potty™ seat fit in both round and elongated toilet bowls?

Yes, we make the seat to accommodate all sizes.

Back to top
How much weight can your seats hold?

Our seats, depending on model, do have a suggested weight standard. They are as follows:

  • My Own Potty™ - 100 lbs.
  • Molded Wood Seats – 300 lbs.
  • Plastic Commercial Seats – 500 lbs.
  • Plastic Residential Seats – 350 lbs.
  • Medic-Aid® Lift Seats – 300 lbs.
  • 4 Inch Lift Spacers – 500 lbs.
  • Paramount Toilet Seat – 1000 lbs.
  • Medic-Aid® Seats with Safety Side Arms – 250 lbs.
Back to top
What is the bolt spread of your toilet seat?

The standard bolt spread is 5 1/2 inches from center of hole to center of hole. You can see displays at local retail outlets.

We do, however, have seats with a larger spread. Our seats used to fit a few American Standard bowls that have a 10" spread. They are models EL270, LC212, and NW209E10.

We also have a seat to fit the Case toilet which has a 7 1/2 inch spread and bolts into the tank rather than the bowl. The round model number is 800CCP and the elongated is 1900CCP. These non-standard seats can be special ordered through retail or plumbing wholesale outlets or directly through the Bemis Bath Shoppe at 888-599-8881.

Back to top
How do I measure my toilet seat to determine what seat to get as a replacement?

First, you want to measure from the back of the toilet seat to the longest point in the front of the seat. Second, measure the distance from side to side of the seat at the widest point. Last, measure the bolt spread of the hinges from the center of one hinge to the center of the other hinge.

Back to top
Should the toilet seat hinge match the color of the toilet seat on all models?

Yes, the hinges match our seats, but there may be a slight shade difference depending on the color.

Back to top
Did the design of the soft seat change?

Yes the design in 1998 so that more padding could be added to the seat.

Back to top

Toilet Seat Functionality

How do I remove my old toilet seat?

Depending on the seat you own, it can be removed with either a screwdriver or a wrench. Remember, your tools are steel and your bowl is porcelain and can be easily chipped.

If the bolts are rusty or badly calcified, you can spray them with WD-40® penetrating oil, but use only if you do not intend to use the seat again. Let it sit for five or ten minutes and then try loosening the bolts again.

If they still won't move, you might want to consider calling a professional plumber.

Back to top
How long does it take for a Whisper•Close® hinge to close?

The slow close action takes approximately 15 seconds to completely close.

Back to top
How long does a Whisper•Close® hinge last?

The slow close action of the hinge can last up to 30,000 to 50,000 repetitions if properly cleaned and maintained. However, if particles do accumulate within the hinge, it can prevent the slow close action. If this occurs, we suggest soaking the hinges in soapy water for about 20 minutes. This should break down the particles and allow the hinge to work properly again.

Back to top
Why does the front of my new seat overhang the toilet?

Our seats are designed to fit a variety of toilet bowls. In order to do this, we have a standard size for our seats to fit the majority of bowls. Some designs fit better than others. To determine which seat will fit your bowl the best, visit our Specification Sheet page.

Back to top
Why don't you have two sets of bumpers on the toilet seat?

We manufacture our seats to fit a large variety of toilet bowls that have various slants in design. To do this, we have determined that only one set of bumpers is needed to accommodate all bowls. However, various models of our plastic seats have two sets. They are our plastic seats.

Back to top
Is there a warranty on my toilet seat?

All products are guaranteed against defects in material and workmanship for a period of one (1) year from date of purchase. If the seat is under warranty, please return it to the place of purchase for an exchange.

Back to top
Why did the seam split on my soft seat?

Each soft seat is designed with a hole to help release pressure when a person sits down. If the hole is not substantial enough, a split can occur.

Back to top
Why is my toilet seat cover always falling down on its own?

There are a few things that can cause this to happen.

  • The fuzzy covers that can be placed on toilet seat lids can cause enough distance between the cover and ring so that it does not lie back far enough against the toilet tank. This then will prompt the ring to fall. We do not recommend using fuzzy covers.
  • The toilet tank may have shifted forward over time. This then could cause the seat to sit more upright than normal causing the ring to fall down. Gently push the tank back and it should allow for enough lay back of the seat.
  • If the seat is new, it may be a case of tight or loose hinges. If tight, open and close the seat and cover several times to loosen.
Back to top

Toilet Installation & Removal

How do you install an Easy•Clean & Change™ or STA-TITE® hinge?

Visit our Toilet Seat Installation page to view instructions and watch videos on various toilet seat installations, including Easy•Clean & Change and STA-TITE.

Back to top
What do I do if the cap on my Easy•Clean & Change™ seat breaks off?

Contact Customer Service at 800-558-7651 to obtain a replacement cap.

Back to top
Is my toilet seat fine if the STA-TITE® nut breaks off?

The nut is designed to have the bottom portion of it snap off once you have tightened it to the exact point. This means that the nut is on securely and your seat will stay in place.

Back to top
Can I reattach a STA-TITE® nut once I remove it?

You can reattach a nut, but it will not tell you when it has reached the suggested torque. It will still hold the seat securely.

Back to top
How do I obtain replacement sticky washers?

We have developed the new STA-TITE® hinge system that secures a seat tightly to the bowl. Because of this exciting innovation, we no longer use or have sticky washers.

Back to top
How can I get a fuzzy cover to fit the lid of my toilet seat?

We design our toilet seats to be stylish and fashionable. Unfortunately this does not allow for fuzzy covers to fit on the seat.

Back to top